Return your order and receive a Store Credit. Shop with confidence knowing you can easily return your items within 30 days of receipt if the fit isn't right. We want you to be 100% happy with your purchase from us at Ottway.
START A RETURN - In the event that you require an exchange in size or swap for a different design please click here to use our Returns Portal
Any questions? Please contact our customer service at wecare@ottwaythelabel.com
No Returns or Exchanges on sale items - This applies to any discounted product and/or any product part of the Mates Rates collection.
Refunds - We only offer refunds in the unlikely scenario of having received defective products. As a small business unfortunately, we cant sustain refunds for change of mind or for return to sender.
Shipping costs
- Return shipping and associated costs are the responsibility of the customer
- Return delivery costs for faulty or incorrectly supplied items will be the responsibility of OTTWAY
In the event you are to receive an incorrect or defective product, please contact us immediately at wecare@ottwaythelabel.com along with your name, order number and we will help you resolve the issue.
Ottway is committed to providing exceptional customer service and quality products. Please feel free to contact us if you have any concerns regarding the shipping and returns of your purchase.